Política de reembolso

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at zgmluxe@yahoo.com. Please note that returns will need to be sent to the following address: 5253 Magnolia Oaks Ln,Jacksonville fl 32210 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at zgmluxe@yahoo.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zgmluxe@yahoo.com.

Return and Refund Policy

Overview

At ZGMLUXE.COM, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

Returns

  1. Eligibility:

    • Items must be returned within 14 days of receipt.
    • Items must be unused, unworn, and in the same condition that you received them.
    • Items must be in the original packaging with all tags and labels attached.
    • Certain types of items are exempt from being returned, such as perishable goods (e.g., food, flowers), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products).

  2. Non-returnable Items:

    • Gift cards
    • Downloadable software products
    • Some health and personal care items

  3. Process:

    • To initiate a return, please contact our customer service team at www.zgmluxe.com or Email : zgmluxe@yahoo.com with your order number and reason for return.
    • We will provide you with a return shipping label and instructions on how to send your package back to us.
    • You are responsible for the cost of return shipping, unless the item is defective or we made an error with your order.

  4. Inspection:

    • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
    • If your return is approved, we will process the refund to your original method of payment within a certain number of days.

Refunds

  1. Approval:

    • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days.

  2. Late or Missing Refunds:

    • If you haven’t received a refund yet, first check your bank account again.
    • Then contact your credit card company, it may take some time before your refund is officially posted.
    • Next, contact your bank. There is often some processing time before a refund is posted.
    • If you’ve done all of this and you still have not received your refund, please contact us at  www.zgmluxe.com   or Email: zgmluxe@yahoo.com

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at zgmluxe@yahoo.com
  • and send your item to: 5253 MAGNOLIA OAKS LN, JACKSONVILLE FL 32210.

Shipping Returns

  • To return your product, you should mail your product to: 5253 MAGNOLIA OAKS LN, JACKSONVILLE FL 32210.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact Information

Changes to This Policy

  • We reserve the right to update or modify this return and refund policy at any time. Changes will be effective immediately upon posting to the website. It is your responsibility to review this policy periodically and become aware of any modifications.